Reception, Staffing and Catering

 

 

 

 

 

 

 

 

 

Reception

 

Reception is manned from 09:00 till 13:00 and from 14:00 till 17:00 Monday to Friday.

 

Dialling ‘0’from any room in the Home will connect reception where the Home Administrator can put you in touch with either the Matron or Sister in Charge on request.  Queries regarding accounts or general administration should be taken up with the Administrator.

 

In-coming calls go through reception and are re-directed to the appropriate resident’s room.  Charges will be made for outgoing calls.  Mail can be handed in to reception for posting.

 

We can provide paper and envelopes for letter writing. Newspapers, magazines etc. may be ordered and will be added to your monthly bill.

 

 

 

For further detail please click on one of the following headings:-

Home

Accommodation and Services

 

 

Staffing

Bryher court is owned and managed by local people. Our Matron Suzanne Springthorpe RGN BSc BA., has worked as a Registered Nurse for more than 20 years. She is a highly qualified and experienced nurse but also a kind and considerate person who will be pleased to answer any questions you might have. She is ably assisted by our deputy Matron and a full compliment of Sisters and registered nurses. They in turn supervise our senior carers and nursing auxiliaries. We consider our care team to be one of the very best in the area.

 

Being a registered nursing home we are legally bound to have a qualified nurse (RGN) on duty 24 hours per day.  In addition, there is a full compliment of trained nursing staff and auxiliary staff.  We always have at least two Registered Nurses on duty at any time in addition to a full compliment of Care Assistants.

 

The nurses work in teams of three or four on each floor each morning to assist residents in rising, bathing and dressing if desired.  A senior care assistant or a Sister is present on each floor at all times.  The qualified staff will attend to dressings and medical procedures.  For those residents who cannot stand or walk, a mechanical hoist may be used, or other lifting aids as deemed necessary by the qualified nursing staff.

 

It is necessary for the night staff to answer bells during the night, and they will make regular “rounds” to check all rooms, as required by law, for safety reasons etc, but every effort will be made not to disturb people unnecessarily.

Trained staff undertake regular medicine rounds at appropriate times of the day.  However, if a resident is in need of medication at any time, they should alert the nursing staff.

 

Catering

 

A full range of meals is available from our well-equipped kitchen. Good food is important to health. We use quality ingredients such as free range eggs and locally caught fresh fish. Special dietary requirements are catered for.  Meals are available for visitors on request.  There is always a choice for every meal.  The menu is simply a suggestion – patients can order alternative meals if they wish. They may order what they like.

 

Meals can be served in resident’s rooms or at the dining table.  Morning coffee, afternoon tea and night-time drinks are served in addition to three meals per day – tea or coffee is available for visitors.  Special crockery and cutlery is available for residents with special needs.